Privacy Policy

Red Flag Specialists Ltd.

1. Introduction

Red Flag Specialists (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website or use our debt recovery services.

We process personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

By using our website, you agree to the practices described in this policy.

2. Who We Are

Red Flag Specialists is a debt recovery agency providing services to businesses and individuals seeking assistance with the recovery of outstanding debts.

Contact details:
Red Flag Specialists Ltd.

167-169 Great Portland Street
5th Floor
London
W1W 5PF
Email: contact@redflagspecialists.co.uk
Phone: (+44) 020 4576 6936

If you have any questions regarding this Privacy Policy or how we handle your data, please contact us using the details above.

3. Information We Collect

We may collect and process the following types of personal data:

Information You Provide

Name
Business name
Email address
Telephone number
Postal address
Financial or account information relating to debt recovery cases
Any information submitted through our contact forms

Information Collected Automatically

When you visit our website we may automatically collect:

IP address
Browser type and version
Pages visited
Time and date of visits
Referring website addresses

This information helps us improve our website and services.

4. How We Use Your Information

We may use your personal data for the following purposes:

To provide debt recovery services
To respond to enquiries or requests
To manage client accounts and cases
To comply with legal or regulatory obligations
To improve our website and services
To prevent fraud or unlawful activity

5. Legal Basis for Processing

Under the UK General Data Protection Regulation, we rely on the following lawful bases to process personal data:

Contractual necessity – to perform services requested by clients
Legal obligation – to comply with applicable laws and regulations
Legitimate interests – to operate and improve our services
– where required, such as for marketing communications
6. Sharing Your Information

We may share personal information with:

Clients involved in a debt recovery matter
Legal representatives or courts when necessary
Professional advisors such as accountants or solicitors
IT service providers who support our website and systems
Regulatory authorities where required by law

We will never sell your personal data to third parties.

7. Data Security

We take appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, or alteration.

Access to personal information is restricted to authorised personnel who require it to perform their duties.

8. Data Retention

We retain personal data only for as long as necessary to:

Fulfil the purposes for which it was collected
Meet legal, accounting, or regulatory requirements
Resolve disputes and enforce agreements

Once data is no longer required, it will be securely deleted or anonymised.

9. Your Data Protection Rights

Under the UK General Data Protection Regulation, you may have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion of your data
Restrict or object to processing
Request transfer of your data (data portability)

To exercise these rights, please contact us using the details provided above.

10. Cookies

Our website may use cookies to improve user experience and analyse website traffic.

You can control cookies through your browser settings. More information can be found in our separate Cookie Policy.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

12. Complaints

If you are unhappy with how we process your personal data, you have the right to lodge a complaint with the Information Commissioner's Office.

Website: https://ico.org.uk

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.